If you just, try to open Quick Assist it will ask you to update application before you can run it. We start by authenticating with your Work or School account (Microsoft) to initiate Autopilot process.Īnd then if user has a problem and need your support and we want to analyze, the user should press SHIFT+F10 to open a command prompt. How? When you reach any part of OOBE you can press SHIFT+F10 to open a command prompt and you can start opening computer applications such as Event Viewer, File Explorer, Microsoft Edge, PowerShell, Control Panel and, collect diagnostics, check Event Viewer to troubleshoot Autopilot deployment. I was working from home and the customer was at his office and there were some issues using autopilot, like errors on Device Configuration, Applications setup, etc., and customer wasn't able to tell me correctly what was happening. So, I remembered to try Quick Assist to remotely access the computer and it works! We can run it on OOBE (out-of-box experience). Recently working with a customer, I have had this challenge.

We now have a fast solution for that, which is already present on all machines - Quick Assist

How many times do we need to support remote users when they are installing a Windows 10/11 computer with Autopilot? Probably a few times. Hi, my name is Ricardo Carvalho, I am a Customer Engineer working in Modern Workplace and Security in our Customer Success Unit team. If you are not the intended recipient, you are notified that disclosing, distributing, or copying this e-mail is strictly prohibited.Article Updated (Nov 18th, 2022) New way to invoke QuickAssist app If you are not the named addressee, you should not disseminate, distribute, or copy this e-mail.

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Quick assist install